Questions Answered
Below are some of the Frequently Asked Questions in our industry. If you do not find the answer to your question below, feel free to contact us and we’ll be happy to help.
New Business Submissions
Email the completed ACORD application or login to TRUsolution to access our online quoting system.
Endorsement Requests
Email all endorsement requests.
Customer Service
800-346-4825
Agency Appointments
Interested in becoming an FFVA Mutual appointed agent? Click here.
Premium Payments
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, Florida 32891-8292
Express/Overnight Payments
FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, FL 32751
TRUsolution - our Online Portal
Answers about TRUsolution, our self-service portal for agents and policyholders
Online quotes
Login to TRUsolution to access our step-by-step online quoting system. For information about Appulate, a solution for uploading applications directly from your agency’s management system, contact Customer Support.
Username & Password Requests
Are you an agent looking to log into our new portal? View these quick steps to access TRUsolution.
Contact your website administrator at your agency to be assigned a login. If you do not know your designated administrator, email Customer Support.
How-To guides in TRUsolution
After you log into TRUsolution, we have many How To Guides for agents available to help you easily navigate our portal.
- Find an Account Balance and View Billing Statement
- Input Application, Obtain a Quote and Bind a Quote
- Retrieve Commission Statements
- Retrieve Policy Documents and Endorsements
- Retrieve Reports
- Setup a Portal User for Agencies